Consulting Services

Having worked across a diverse array of industries and with clients from small to mid to enterprise means Ké Concepts’ range of consulting and service offerings around the CreditEase product are tailored to fit. The service arm is geared towards assisting clients unlock the full potential of their credit management solution. This includes providing a bundle of standard offerings as part of the CreditEase software license agreement and annual maintenance plan. It also involves development and customisation services for new software and dedicated change requests when specific integration is required.

Specialised services

The modern business environment is a complex and ever-changing landscape, demanding flexibility and responsiveness. Ké Concepts facilitates this, providing specialised consulting services that clients can draw on as required on a convenient time and billing basis. This includes Data Migration and Testing, Automated Testing, System Stabilisation, and even the deployment of ad hoc dedicated resources where necessary.

Enhanced services

For those organisations seeking deeper functionality in their credit management, but that may not employ the skills to achieve this in-house, Ké Concepts offers a number of services to address some of the common enhancements requested. These enhanced services can provide expert skill resources to assist the client to:

• Improve turnaround services on bug fixes.

• Extend support cover services to include dedicated support staff on-site.

• Maintain system upgrade paths, customising and integrating along the upgrade path.

• Extend support to additional environments (critical where multiple environments exist within a single client).

• Support Microsoft technologies including problem identification, recommendation of appropriate action and actual resolution.

Enterprise-level implementation services

Ké Concepts has extensive experience in the enterprise environment and its skilled project management team has been guiding enterprise-level clientele through software implementations for more than a decade. Because of the complexity of these environments, achieving the right level of integration and functionality while driving user adoption can be challenging. Best practice methodology and real-life experience are combined in Ké’s implementation consulting, which accompanies each enterprise level CreditEase go-live.

Ké will oversee the entire process using standardised and measureable project management principles, and will include the following consultative components in the implementation:

• Business Analysis

• Application Consulting

• Business Consulting

• Process Re-Engineering

• Technical Consulting

• Reporting Consulting

• Training

If you would like to arrange a software demonstration please request a demo and a member of the Ké Concepts team will contact you immediately to arrange a convenient time.

Alternatively, if you would simply like some further information, please request a callback.